Driving footfall, customer engagement, and profitability in a maturing market: insights from the wider leisure sector

As the indoor climbing sector matures and new active leisure propositions are brought to market, continued success requires innovation and evolution of the customer proposition, routes to market and business model.  Drawing on more than 15 years of advising or operating businesses across the active leisure sector, Mike, Nick, Geoff and Jonas will share learnings from aligned niches of the sector as they matured, insight on how operators are responding to the current market backdrop and consider relevance for the indoor climbing market today.