Mile End Climbing Wall – Operations Manager

Job Title: Operations Manager
Reporting to: CEO
Hours: Full-time (37.5hrs)

A fantastic opportunity has arisen at Mile End Climbing Wall in the role of a full-time Operations Manager.
Mile End Climbing Wall was the original dedicated indoor climbing facility in the UK. We opened our doors in 1986 and have been serving climbers and our local community ever since. Our centre has seen continual development and remains one of the best bouldering facilities in London.
Working as one of a team of three operational senior managers you will be responsible for the day to day running of a busy indoor climbing centre. This will include responsibility for finances, rotas, quality assurance and customer satisfaction.
The main focus of this particular role will be the line management of our team of Duty Managers as well as oversight of our front of house staff. We are looking for someone with solid experience of managing a team in a busy demanding workplace, someone who can take control but who also knows how and when to delegate. You must be self-motivated and be confident to deal with issues that may arise with both customers and staff.
The ideal candidate will have experience working within the climbing industry in a managerial role but this is not essential. You should be familiar and confident with Microsoft Office software. Knowledge and experience of using staff rota software e.g. Planday would be an advantage.
A climbing background and Mountain Training qualification would also be an advantage; but not a necessity.
This role will involve weekend and evening work from time to time.
The current role includes that of the Deputy Designated Safeguarding Lead and the ideal candidate will have hands-on, up to date experience of safeguarding processes and procedures for children and adults at risk.
We offer a range of benefits including a generous holiday entitlement, free climbing for you and a plus-one and company sick pay.
To apply please send a current CV showing your full employment history (accounting for any gaps) along with a supporting statement of no more than 2 sides of A4 outlining why you would be the perfect candidate for this role (please make sure you show how you meet the criteria outlined on the person specification).

The deadline for applications is noon on 6th January 2020

Interviews will take place on Wednesday 15th January 2020

Much of our work is with children and adults at risk of abuse and as such we follow rigorous child protection policies and procedures in our recruitment process. As a result, this role is subject to an Enhanced Disclosure by the Disclosure and Barring Service. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences.

How to Apply

Email your application to vacancies@mileendwall.org.uk